Susan is the Founder and Chief Executive Officer of Homes for Good and the driving force behind our mission to transform the private rented sector through care, compassion and honesty. Homes for Good was born from a powerful moment of injustice: Susan meeting a tenant living in fear due to an inattentive, poorly managed letting agent. Determined to do things differently, she set out to create a letting agency built on respect, fairness and genuine support for people in real need of housing.

Since launching Homes for Good in 2013, Susan has raised over £20 million in social investment, helping to create and manage hundreds of safe, high-quality homes for those who need them most. With a background in community arts, Susan brings empathy, creativity and a strong social purpose to everything she does.

Emily plays a key, versatile role supporting various parts of the business, including essential functions, HR, and risk and compliance. She also ensures the company meets its obligations to landlords, investors and legal requirements. Starting as a freelance consultant in 2020, she has recently taken on a more permanent role. Her background is in financial services, with experience in governance, operations, and finance across public, private, and third-sector organisations. At Homes for Good, Emily enjoys engaging with different parts of the business and observing how our approach within the PRS affects people and benefits our tenants’ lives.

Barry is one of Homes for Good’s true all-rounders, calmly spinning countless plates across Glasgow, Ayrshire and the South of Scotland. From major refurbishments and complex repairs to acquisitions, disposals and logistics, Barry thrives on solving problems and keeping projects moving forward. He also oversees our Broomton Road redevelopment project and, as Empty Homes Manager, plays a key role in delivering our Empty Homes strategy.

Barry’s career spans heavy engineering, community arts and facilities management, bringing a rare blend of technical skill and creative energy to his work. Since joining Homes for Good in 2014, Barry’s expertise and attention to detail have helped us source and renovate more than 350 homes. For Barry, the greatest satisfaction comes from taking neglected properties and transforming them into high-quality homes that people genuinely want to live in.

Joey leads our lettings and tenancy support teams with warmth, insight and an impressive ability to juggle the many complex issues that arise each day. She oversees all aspects of lettings, supports team members, builds partnerships across agencies and the third sector and works closely with landlords and tenants to deliver a service built on fairness and honesty. Joey describes her role as dynamic and unpredictable: ‘an octopus that has grown arms over the years’.

Joey originally joined us as a Tenancy Support Officer, drawing on her background in psychology and mental health nursing to help shape the company’s unique person-centred approach to tenancy support. For Joey, the most rewarding moments in her role come when our values are put into action, particularly when helping people secure a home, sustain a tenancy or improve their wellbeing. Her belief in empathy and non-judgement guides every decision she makes and is a constant inspiration to the rest of our team.

As Lettings Manager for the South of Scotland, Andrew has been based in Dumfriesshire since early 2024. From our Dumfries office, his remit extends from Stranraer in the west to the fishing port of Eyemouth in the east, covering a diverse range of properties, from tenements and new builds to farm cottages and historic buildings.

Andrew built extensive experience with estate agents in London, including successfully cold starting a lettings branch in Mitcham. After time spent caring for family and travelling in Asia, he worked for a property investment company in the North East of England before seizing the opportunity to join a social enterprise that reflects his values.

Combining warmth and kindness with diligence and deep sector knowledge, Andrew is committed to delivering the best outcomes for both landlords and tenants.

Terri is a highly organised, problem-solving powerhouse who ensures the smooth day-to-day operation of all our offices. As head of central operations, she provides executive support to our board, CEO and founder. She also ensures our team-building days exceed expectations and our nights out go with a bang. Before joining Homes for Good in early 2024, Terri spent 30 years in commercial property. She initially joined us on a temporary contract, but a combination of our team’s spirit, dedication and impactful work convinced her to stay. She thrives on managing the varied demands of her role, tackling a wide range of tasks that keep each day fresh and challenging.

Sharon is our design guru and the creative mind behind our warm, stylish homes. She oversees design across interiors, refurbishments and branding, ensuring consistency throughout the business. Sharon also managed the design of our offices in Glasgow, Dumfries and Largs, while creating a distinctive yet cohesive look for our sister agency, Good Place Lettings, in London.

For Sharon – like many of our team – no two days are the same. She may be inspecting properties, assigning designs, coordinating contractors, managing our storage, or adding the final touches to one of our homes to ensure it is cosy and inviting. Sharon is also one of the driving forces behind Love Home, working alongside tenants to create homes that create a sense of safety and belonging. She has seen first-hand the importance of working with tenants to personalise their living spaces, which can enhance their well-being and sense of security, creating that unique feeling of home.

Natalie is our dedicated Asset Manager, with a keen eye for detail and a commitment to looking after buildings and the people who live in them. Her role focuses on the condition of shared buildings, covering reactive and planned repairs, building MOTs, roofing work and managing relationships with factors and other owners. Repairs can range from fixing a single gutter to extensive refurbishment work. Natalie represents Homes for Good as an owner, working with fellow property owners to maintain and improve the condition of our buildings. Having worked at Homes for Good for seven years across a variety of roles, Natalie understands both the property and people sides of our business and recognises the link between effective asset management and long, stable tenancies.

Through her work, Natalie has seen first-hand how we can improve homes, streets and communities to create a lasting positive impact.

Kimberley is our versatile Portfolio Manager at our new Ayrshire office in Largs. In her role, she works closely with tenants throughout the region, managing everything from marketing properties and scheduling viewings to conducting inspections and day-to-day tenancy support. With a background in inventories, inspections and viewings, Kimberley brings a practical, organised approach to her work, alongside a love of working with people.

Kimberley's favourite part of her job is forming personal connections with tenants and seeing them settled and happy in their homes. She is inspired by Homes for Good’s compassionate values and the team’s dedication to supporting tenants beyond simply handing over keys and leaving them to manage on their own. Originally from Ayrshire, she takes great pride in our new Largs location, which she worked tirelessly to help establish.

Annette oversees all our repairs and maintenance, managing reactive repairs and ensuring that every property meets essential safety regulations. From boiler and hot water issues in winter to joinery and general repairs in spring, no two days are the same. With around 20 years’ experience in lettings, Annette brings a practical, knowledgeable approach to her role.

What motivates Annette most is seeing a repair completed properly, with both the tenant and landlord reassured and satisfied, especially when a complex issue is resolved within a reasonable timescale. Our tenant-focused mission remains important to her, as does our commitment to creating safe, comfortable homes that our tenants can be proud of. For Annette, what makes Homes for Good special is our commitment to going above and beyond for our tenants and landlords – something she witnesses and strives for each day.

Lesia is a diligent and meticulous member of Homes for Good’s finance team, joining us in late 2023 after moving to Scotland from Ukraine. With a background as an accountant in the Ukrainian construction sector, she brings strong technical skills, a genuine passion for finance, a commitment to doing things correctly and an aversion to cutting corners.

Lesia is proud of our commitment to providing high-quality homes for people from all walks of life, including those who may struggle to access the private rented sector. Having personally faced these challenges when she first arrived in Scotland, she genuinely appreciates our focus on people and our supportive, compassionate approach.

Jacqueline works closely with some of our most vulnerable tenants, focusing on tenancy sustainment, social inclusion, benefits maximisation and overall health and wellbeing. With a background in support work, she was drawn to Homes for Good because of our person-centred approach, the fact that we put people at the heart of everything we do.

Jacqueline also works alongside our partner agencies to support people in complex situations, including homelessness, health challenges and addiction, and plays a key role in shaping our social impact in terms of who we can reach. She relishes the opportunity to be out in the community, meeting tenants and supporting them through both everyday challenges and moments of crisis. For Jacqueline, the real wins are often the ones that fly under the radar, the small steps that make a huge difference to peoples’ lives. She sees home as being a safe, loved space, and takes pride in helping people find stability, dignity and hope when they need it most.

Marie has been our dedicated Property Officer for over two years, managing landlord-owned properties with care and professionalism. With more than a decade of lettings expertise, she supports both tenants and landlords with everything from check-ins and day-to-day visits to repairs, rent management, notices and complex check-outs. Marie is skilled at building strong relationships with landlords and tenants and offering reassurance and solutions when issues arise.

Marie values our common-sense, people-first approach. One moment that stands out to her – an example of our principles in action – was an emergency evacuation of tenants in early 2025, when storm damage threatened the safety of a building. Our staff were immediately on site to support the tenants through a stressful and distressing situation. For Marie, this display of compassion truly shows what sets Homes for Good apart.

Joanne works closely with our tenants to help them enjoy happy, long-lasting tenancies. This support takes many forms: helping them access benefits and complete forms, improving their home environment, supporting them through mental health and emotional challenges and building a sense of connection within their communities. Joanne also provides advice and moral support to help tenants navigate life’s challenges, for example, by accompanying them to appointments or other situations they may find daunting or scary.

Along with approachability and kindness, Joanne brings a passion for psychology and a keen interest in helping people with disabilities, mental health problems, or learning difficulties to her role. These qualities help break down situations that tenants can find overwhelming – such as rent arrears – into small, manageable steps, handled with understanding.

Stephanie will likely be the first friendly face you see when you enter our Bridgeton office, or the first warm voice you hear on the phone. As Team Administrator, she schedules viewings, coordinates applications and ensures the application process runs smoothly. She also handles enquiries and voicemails and manages the front desk. Stephanie loves engaging with prospective tenants, managing her busy and diverse workload and helping people find a home they love.

Scott initially joined Homes for Good as a freelance Company Storyteller, leading our Stories From Home photography and storytelling exhibition, which shares our tenants' stories and perspectives on home. Since then, he has continued to highlight how Homes for Good’s values-driven approach is leading the way in the private rented sector. Most recently, he led the redesign and relaunch of this website. Now a permanent team member, Scott remains dedicated to promoting the Homes for Good story to a wider audience.

Jack plays a key role in ensuring that our homes remain safe, compliant and well-maintained. With a background on the contractor side of housing, Jack joined us at the beginning of 2025, bringing practical knowledge and a hands-on approach to managing repairs, compliance and day-to-day maintenance requests.

His day typically involves coordinating work, liaising with tenants or contractors to help resolve issues, with a focus on completing tasks quickly and to a high standard. Jack brings a sensitive, responsive approach to his role to ensure that health and safety standards are met and repairs and maintenance are addressed promptly.

Louisa handles a diverse administrative role, supporting both the lettings and assets teams with care and accuracy. She volunteered with Homes for Good while at university, working with documents and conducting data analysis. After graduating, she moved into a permanent administrative position. Her role is largely data-focused – an “at times isolating” job – but this is balanced by the supportive, welcoming work environment in the office.

Louisa’s attention to detail helps keep our services running smoothly behind the scenes, ensuring our teams have all the information they need to continue delivering for tenants and landlords alike.